PLEASE READ THE TERMS AND CONDITIONS AS THEY FORM FOUNDATION OF YOUR RIGHTS. BY ACCESSING THIS WEBSITE OR BY PLACING AN ORDER YOU AGREEING TO BE BOUND BY THESE TERMS AND CONDITIONS REGARDLESS OF WHETHER YOU CHOOSE TO REGISTER OR ORDER FROM US.
This website is operated by Valerie McKen, Dip CNM, MBANT, CNHC, Nutrition & Lifestyle Coach, Living Cuisine Chef & Instructor.
Payment
Payment must be received in full before the commencement of any programme or class.
PayPal
You can make secure PayPal payments using the following debit or credit cards: Visa, Visa Debit, Mastercard and Maestro or an invoice will be sent to you via email.
Cheques
All cheques must fully clear before you are accepted onto any programme. Should a cheque be returned unpaid, you will be required to pay either in cash or by bank transfer. No other form of payment will be accepted once a cheque has bounced.
Bank transfer
If you wish to pay by bank transfer (BACS), details will be given at time of booking. Payment by this method will avoid incurring additional fees.
Discounts
For discounts on living cuisine classes and programmes, you must be in possession of a vaild voucher or coupon code. Discounts in hindsight of full payment will not be permitted.
Vouchers are valid for a limited period and any code therein must be applied before the expiry end date. After such time, full payment will be required and no further discounts will apply.
Cancellation and Refund Policy
One-to-one consultations
If you decide for whatever reason you do not want to continue with the programme, please let me know in writing (not text) 3 full days before your first session and you will get a refund. All refunds will incur an administration charge of £55.
There will be no refund for cancellations of 2 days or less.
Appointments
If you fail to turn up to a scheduled appointment or cancel at the last minute, your slot will be classed as taken. You will not be given the option to re-book so do ensure you keep your appointment.
If you are late to your appointment, the session will still take place but will end on time.
Living Cuisine Classes
Classes are non refundable but you are welcome transfer your booking to a third party on request. Contact details of the person taking your place MUST be provided.
A full refund will be issued (less fees already deducted) if for what ever reason the class is cancelled by the event organiser.
Tests
From time to time, a functional test maybe recommended to test either vitamin and minerals levels, toxicity levels, adrenal function, gut dysiosis or hormone balance. All tests are carried out by Genova Diagnostics - a global leader in functional laboratory testing.
Terms of Engagement
Your Nutritional Therapist
Nutritional and health advice is tailored to support medically diagnosed health conditions and health concerns identified and agreed between both parties.
Nutritional therapists are not able to diagnose or treat medical conditions.
Nutritional advice is NOT a substitute for professional medical advice or treatment.
Nutritional therapy practice standards are governed by the BANT Code of Ethics and Practice.
You - The Client
You are responsible for contacting your medical adviser or GP about your health concerns.
Even if you are not being treated by your GP, you are still advised to let them know you are receiving nutritional advice/ therapy.
You must inform both your GP and the nutritional therapist about any treatment or medication you are receiving from either party because of any possible reaction between medication and the nutritional programme.
You must immediately inform the nutritional therapist of any food supplement or agreed therapy programme you are unclear about for clarification.
If you wish to continue any nutritional protocol or supplementation programme for longer than the agreed period, you must contact the nutritional therapist in the first instance. This will avoid any potential adverse reactions.
You are strongly advised to report any concerns about nutritional therapy to your nutritional therapist for discussion and action.
We understand and agree that our professional relationship is based on these Terms and Conditions.
Privacy Policy
All consultations including the health evaluation and the results of such are highly confidential and is based on an open and honest relationship between the nutritional therapist and you.
Disclaimer
Whilst changes lifestyle and eating lead to health and wellness, it is the responsibility of the individual to take the corrective steps to regain their health.
Individuals must be aware that protocols may vary between health practitioners treating the same health problem and other clients with similar health complaints.
Unless otherwise noted, the entire contents of this website are based upon the opinions of Valerie McKen. The information contained on this website is not intended as medical advice and does not replace a one-to-one relationship with a qualified health care professional.
Allergy notice for Living Cuisine Classes
Please note that many of the meals are lovingly prepared using lovely wholesome nuts and seeds which may be either the main ingredient or form part of the overall recipe.
The equipment used although cleaned thoroughly cannot be guaranteed to be free of nut and seed traces.